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Salesforce Certified AI Specialist Exam Sample Questions (Q125-Q130):

NEW QUESTION # 125
A Salesforce Administrator is exploring the capabilities of Einstein Copilot to enhance user interaction within their organization. They are particularly interested in how Einstein Copilot processes user requests and the mechanism it employs to deliver responses. The administrator is evaluating whether Einstein Copilot directly interfaces with a large language model (LLM) to fetch and display responses to user inquiries, facilitating a broad range of requests from users.
How does Einstein Copilot handle user requests In Salesforce?

A. Einstein Copilot will trigger a flow that utilizes a prompt template to generate the message.
B. Einstein Copilot will perform an HTTP callout to an LLM provider.
C. Einstein Copilot analyzes the user's request and LLM technology is used to generate and display the appropriate response.

Answer: C

Explanation:
Einstein Copilot is designed to enhance user interaction within Salesforce by leveraging Large Language Models (LLMs) to process and respond to user inquiries. When a user submits a request, Einstein Copilot analyzes the input using natural language processing techniques. It then utilizes LLM technology to generate an appropriate and contextually relevant response, which is displayed directly to the user within the Salesforce interface.
Option C accurately describes this process. Einstein Copilot does not necessarily trigger a flow (Option A) or perform an HTTP callout to an LLM provider (Option B) for each user request. Instead, it integrates LLM capabilities to provide immediate and intelligent responses, facilitating a broad range of user requests.
Reference:
Salesforce AI Specialist Documentation - Einstein Copilot Overview: Details how Einstein Copilot employs LLMs to interpret user inputs and generate responses within the Salesforce ecosystem.
Salesforce Help - How Einstein Copilot Works: Explains the underlying mechanisms of how Einstein Copilot processes user requests using AI technologies.

NEW QUESTION # 126
An AI Specialist built a Field Generation prompt template that worked for many records, but users are reporting random failures with token limit errors.
What is the cause of the random nature of this error?

A. The number of tokens that can be processed by the LLM varies with total user demand.
B. The number of tokens generated by the dynamic nature of the prompt template will vary by record.
C. The template type needs to be switched to Flex to accommodate the variable amount of tokens generated by the prompt grounding.

Answer: B

NEW QUESTION # 127
Universal Containers (UC) has a legacy system that needs to integrate with Salesforce. UC wishes to create a digest of account action plans using the generative API feature.
Which API service should UC use to meet this requirement?

A. SOAP API
B. REST API
C. Metadata API

Answer: B

Explanation:
To create a digest of account action plans using the generative API feature,Universal Containersshould use theREST API. TheREST APIis ideal for integrating Salesforce with external systems and enabling interaction with Salesforce data, including generative capabilities like creating summaries or digests. It supports modern web standards and is suitable for flexible, lightweight interactions between Salesforce and legacy systems.
* Metadata APIis used for retrieving and deploying metadata, not for data operations like generating summaries.
* SOAP APIis an older API used for integration but is less flexible compared to REST for this specific use case.
For more details, refer toSalesforce REST API documentationregarding using REST for data integration and generating content.

NEW QUESTION # 128
In addition to Recipient and Sender, which object should an AI Specialist utilize for inserting merge fields into a Sales email template prompt?

A. User Organization
B. Recipient Opportunities
C. Recipient Account

Answer: C

Explanation:
* Sales Email Template Use Case:When creating a Sales email template (especially for outreach or follow-up), you often need to reference relevant details about the Account linked to the recipient.
* Standard Merge Fields in Salesforce Email Templates:
* Recipient(Contact, Lead, or Person receiving the email)
* Sender(User sending the email)
* Recipient Account(the Account related to that Contact, providing company-level details and other relevant data)
* Why Recipient Account?
* For Sales communications, referencing theAccountdata (e.g., Account name, industry, or other custom fields) in an email is very common.
* This is especially important for B2B scenarios where the Contact is tied to an Account.
* "Recipient Opportunities" could be multiple, so it's less direct for standard email merges. The
"User Organization" is more generic internal information, not typically inserted for personalization to the recipient.
* References and Study Resources:
* Salesforce Help & Training#Email Templates: Merge Fields
* Salesforce Trailhead#"Create and Customize Email Templates in Sales Cloud"
* Salesforce AI Specialist Study Resources(covers recommended best practices for leveraging standard objects like Account in AI-powered or prompt-based communications)

NEW QUESTION # 129
An AI Specialist wants to include data from the response of external service invocation (REST API callout) into the prompt template.
How should the AI Specialist meet this requirement?

A. Use External Service Record merge fields.
B. Convert the JSON to an XML merge field.
C. Use "Add Prompt Instructions" flow element.

Answer: A

Explanation:
An AI Specialist wants to include data from the response of an external service invocation (REST API callout) into a prompt template. The goal is to incorporate dynamic data retrieved from an external API into the AI-generated content.
Solution:
Use External Service Record Merge Fields
External Service Integration:
Definition: External Services in Salesforce allow the integration of external REST APIs into Salesforce without custom code.
Registration: The external service must be registered in Salesforce, defining the API's schema and methods.
External Service Record Merge Fields:
Purpose: Enables the inclusion of data from external service responses directly into prompt templates using merge fields.
Functionality:
Dynamic Data Inclusion: Allows prompt templates to access and use data returned from REST API callouts.
Merge Fields Syntax: Use merge fields in the prompt template to reference specific data points from the API response.
Implementation Steps:
Register the External Service:
Use External Services to register the REST API in Salesforce.
Define the API's schema, including methods and data structures.
Create a Named Credential:
Configure authentication and endpoint details for the external API.
Use External Service in Flow:
Build a Flow that invokes the external service and captures the response.
Ensure the flow outputs the necessary data for use in the prompt template.
Configure the Prompt Template:
Use External Service Record merge fields in the prompt template to reference data from the flow's output.
Syntax Example: {{flowOutputVariable.fieldName}}
Why Other Options are Less Suitable:
Option A (Convert the JSON to an XML merge field):
Irrelevance: Converting JSON to XML merge fields is unnecessary and complicates the process.
Unsupported Method: Salesforce prompt templates do not support direct inclusion of XML merge fields from JSON conversion.
Option C (Use "Add Prompt Instructions" flow element):
Purpose of Add Prompt Instructions:
Allows adding instructions to the prompt within a flow but does not facilitate including external data.
Limitation: Does not directly help in incorporating external service responses into the prompt template.
Reference:
Salesforce AI Specialist Documentation - Integrating External Services with Prompt Templates:
Explains how to use External Services and merge fields in prompt templates.
Salesforce Help - Using Merge Fields with External Data:
Provides guidance on referencing external data in templates using merge fields.
Salesforce Trailhead - External Services and Flow:
Offers a practical understanding of integrating external APIs using External Services and Flow.
Conclusion:
By using External Service Record merge fields, the AI Specialist can effectively include data from external REST API responses into prompt templates, ensuring that the AI-generated content is enriched with up-to-date and relevant external data.

NEW QUESTION # 130
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